Shipping Policy
● We post Australia Wide via Courier or Australia Post. Shipping service is dependant on order size and delivery location. Orders sent via courier will require a residential address. A tracking number will be provided as soon as your order is dispatched.
● All orders are shipped from SE Queensland, Australia.
● We post Monday to Friday and endeavour to dispatch orders within 2 business days for all items that do not require personalisation or are being custom made.
● Please allow 10 working days for delivery as Australia Post has recently changed their domestic delivery timeframes. If you have any concerns over the status of your parcel, please contact us.
● Every satchel parcel sent by us is trackable from lodgement to delivery. In the rare circumstance that a parcel is missing, we will launch an investigation with the delivery service to locate it.
● Investigation times vary by service and the resolution will depend on the report findings.
● Australia post provides no provision to outline specific delivery instructions with their parcel delivery services. If you would like your parcel sent via courier, please contact us before ordering. We also offer free local delivery. Please contact us to find out more information.
Refund Policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable item:
- Gift Cards
- Downloadable Software Products
- Some health and personal care items
- Personalised or Custom made items.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (If applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late Or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at dnkcreations2024@outlook.com
Sale Items (If Applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: dnkcreations2024@outlook.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping – Returning Your Product
To return your product, you are/will need to send the item back to us in its original packaging.
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive an exchange due to a faulty item, the cost of return shipping will be refunded. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.